Privacy Policy for Firstgrade

Information We Collect

We collect information to provide better services to all our clients. This includes:

• Personal Information: Name, phone number, email address, and physical address.
• Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), and registration (number plate) details.
• Service Records: History of repairs, parts replaced, and maintenance schedules.
• Communication: Any details provided when you contact us for a quote or inquiry.

How We Use Your Information

The information we collect is used in the following ways:

• To process your service requests and provide automotive repairs.
• To generate accurate invoices and maintenance reports.
• To notify you when your vehicle is ready for collection.
• To send service reminders (e.g., oil change or insurance expiry notifications).
• To comply with Zambian legal and tax requirements.

Data Security

We value your trust in providing us your personal information. We use commercially acceptable means of protecting it. Access to your vehicle records and personal data is restricted to authorized staff members who need the information to perform a specific job (for example, billing or mechanical service).

Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share information with:

• Parts Suppliers: Only necessary vehicle details to ensure the correct parts are ordered.
• Legal Authorities: If required by the laws of Zambia to comply with legal processes or safety regulations.

Your Data Rights

You have the right to:

• Request a copy of the service records we hold for your vehicle.
• Request that we correct any inaccurate personal information.
• Request the deletion of your contact data (subject to tax and legal record-keeping requirements).

Contact Information

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Firstgrade Car Workshop
Address: Plot 10959 Off Chandwe Musonda Road, Lusaka, Zambia
Postal: PO Box 50569 Lusaka
Email: firstgrade.invest@gmail.com
Phone: +260-977-226-089